Status Page Errors
If the PTK status page displays an error for any of these services, which is represented by a red status bar, we provide some troubleshooting steps for each of them. Please visit the following pages for specific debugging steps:
| Error | General Meaning |
|---|---|
| Intranet Error | The IP address information for static hosts is incorrect or the host did not properly recieve a DHCP response |
| DNS Error | The DNS lookup to the Rapid7 host did not finish properly, This generally indicates DNS blocks are in place preventing the lookup and proper response of gateway.ptk.rapid7.com |
| VPN Error | The VPN could not connect. This is generally caused by a firewall rule blocking the required ports or an application firewall blocking OpenVPN or TLS/SSL. Additionally, insure that any TLS/SSL intercepting proxies whitelist the PTK host |
| Internet Warning | The PTK could not make an HTTPS request to a Rapid7 resource. This generally indicates another form of application firewall rule |
When the PTK has finished joining the PTK Network, you should see the following status screen indicating a successful connection:
